If your vehicle is involved in a minor accident whereby you may not want to make a claim on your own policy but the accident involved third party property damage or third party bodily injury, please contact our us and we shall advise you on the next course of action.
If your vehicle is involved in a minor accident whereby you may not want to make a claim on your own policy but the accident involved third party property damage or third party bodily injury, please contact our us and we shall advise you on the next course of action.
As mentioned above, you must send your vehicle to one of the workshops in the respective insurer panel as listed in the booklet or an authorized franchise repairer/dealer (car manufacturer service centre).
Your claim will be processed once the adjuster’s report and all the other relevant documents are received by us. We will ensure that all your documents are furnished to us without any delay in order for us to expedite your claim.
Insurer’s adjusters will submit their survey report to insurer upon completion of the survey. Upon receipt of their report together with the other relevant documents, Insurer shall process & approve the claim, following which Insurer shall issue an approval letter to you. Only then can you advise the repairer of Insurer approval amount so that they could proceed with the repairs based on the amount approved.
Firstly, you should lodge a police report & notify to Insurer or us of the accident accordingly. Then, you should find out who the third party Insurers are in order for you to submit a claim to them officially.
With effect from 1st June 2001, in the event that your vehicle is knocked by a Third Party vehicle (excluding buses, taxis, and hire vehicle) and you have a comprehensive policy, you may refer the claim to us directly. Provided also that there is no personal injury claim involved. Your NCD shall not be forfeited if you are not at fault.
