Non Motor Claim

Faster – funds are available in your bank account on the same day or latest by the following day of payment date. Payment will be made within 7 working days upon submission of complete documents·

Convenient – removes the need to travel and deposit the cheque at the bank as payments are credited directly into your bank account·

Safer – misplaced, lost, fraud or expired cheques will no longer be an issue

No, you can enjoy the service free of ANY charges.

You are required to complete the ECP Authorization Form and provide the required supporting documents upon submission of any claims.

If you have informed us of your intention to use ECP, you must remember to update us if there are any changes to your bank account.

The following original documents are required for verification:

• NRIC,  passport, or other acceptable identification documents; and
• Bank statement; OR
• Bank account passbook; OR
• Bank slip;
• Details of your account printed from your bank’s website that has been certified by your bank; OR
• Letter from your bank confirming your bank account details; and
• Electronic Credit Payment (ECP) Authorisation form duly signed (obtained from the claims department or downloaded from our website)

*  Please note that we deem the claims payment into the Account details provided in the ECP form shall be a valid discharge of Our liability under the Policy. As such, please ensure that the information provided by you in the ECP form is valid and accurate as We shall not be held liable for any damages, losses, claims, costs and/or expenses which may be incurred as a result of such payments made into the said Account in accordance with your instructions therein.

You can assign any of your existing active saving or current account held under your name or in the case of a joint account that has your name as one of the account holders. The saving or current account must be maintained with one of the financial institutions offering MEPS Inter-Bank GIRO (IBG) service.

Please refer to the following website for a current list of IBG members. http://www.myclear.org.my/faqs/interbank-giro-faqs/

Yes, you are allowed to change your bank account details by submitting the relevant ECP Authorization Form together with the required supporting documents substantiating your request to Us. No cost will be charged for this purpose.

Upon receipt of the original duly signed Discharge Voucher and other supporting documents, Insurer will process your payment within 7 working days. Payment will be made electronically into your bank account by Insurer as soon as your claim payment has been approved.

Generally, funds will be made available in your bank account within the same day of payment. However, depending on the processes adopted by your bank,  you may receive the payment on the same day or a day after.

Yes, an email or SMS will be sent to you once the payment has been made. Therefore, you are required to provide your email address or mobile phone number for receiving electronic notification in the ECP form.

Your bank account details and other related information:

Will be used solely for the purpose of enabling payments to be credited directly into your bank account; and

Is protected under the Financial Services Act (FSA) 2013 that strictly prohibits the disclosure of such information to any person unless customer or his personal representative has given written permission.

It should be noted that by signing the relevant form to provide your bank account information, you will be authorising the disclosure of your bank account information to parties’ necessary to effect a payment to you e.g. insurance company, financial institutions.

If funds cannot be credited into your bank account due to, for example, incorrect bank account number, closed or inactive bank account, we will contact you to validate your bank account details. However, this may lead to unnecessary delay to the payment process.

To avoid this issue, please ensure that your bank account is correct and active upon providing such information to Us. Otherwise, We will arrange the payment to you via cheque.

You can on the onset inform the claims department that you want all your claims to be paid into the same account number. With this arrangement you will not be required to inform us every time you make a claim.

However, you must always remember to update your account details if there are any changes.

ECP is the most efficient and safest mode of payment. However, in the event you do not wish to receive payments directly to your bank account, you need not provide your bank account details. Payments will still be made to you in the form of cheques or bank drafts.

It is always advisable for an employee, either a Malaysian or a foreigner to open a bank account. However, if you do not have a bank account, you can authorize the payment to your employer’s bank account.

This, however, is a private arrangement between the yourself and your employer. Insurer will not be liable in the event the payment is not paid out by your employer to you.

You can provide your spouse/relative’s bank account details for the amount to be credited. An authorization letter from the Payee is required. The arrangement to use someone else’s account is your own private arrangement. Insurer will not be liable in the event the payment is not paid out to you.