Exceptional Service Delivery

At Two Degrees, we prioritize exceptional service and value your feedback. Our commitment to you is to provide transparent and approachable service, tailored to your specific needs. We're always here to help and support you in any way we can. We believe in being transparent and approachable in all our interactions with customers. We want you to feel comfortable asking questions and sharing any concerns you may have.


At Two Degrees, we are committed to providing exceptional service to all our customers. We strive to maintain transparency and approachability in all our interactions.
Your feedback is highly valued, and we welcome any comments you may have on our service delivery and products. For your convenience, we have created a service chart that provides easy reference to our commitment towards delivering the best service possible. Trust us to be your reliable partner in insurance and risk management.
Delivery of non-motor policy Within 3 working day
Delivery of non-motor or motor cover note Within 1 working day
Delivery of endorsement or amendment of certificated of insurance Within 1 working day
Response to insurance enquiry Within 1 working day
Response to complain Within 1 working day
Respondence to claim notification Within 1 working day
Settlement of claim below RM5,000 Within 5 working day
Settlement of claim below RM1,000,000 Within 14 working day

Easy Reference for Our Customers

Our service chart is designed to make it easy for our customers to understand the services we offer and make informed decisions about their insurance needs. We're here to help you every step of the way. Our service chart provides easy reference for our customers. It outlines the different services we offer and the corresponding benefits of each service.